Reactive maintenance
Responsive Building Maintenance When It Matters
Matthews Building Solutions provides responsive building-services support across London, covering plumbing, heating, drainage, mechanical services, leak investigation and associated remedial works.
Who it is for
Maintenance support for professional property clients
Reactive maintenance is judged on how quickly a problem is understood and how reliably it is resolved. Our approach is built around the reporting, approval and record-keeping that professional clients work to.
- Property Managers
- Facilities Management Companies
- Managing Agents
- Landlords
- Main Contractors
- Developers
- Commercial premises
- Contractors
Process
How a reactive instruction is handled
A consistent operational process from first report through to completion and reporting.
- 01
Report the issue
Report the fault by telephone, email or through the maintenance form, including site address, access details and any job or purchase order reference.
- 02
Initial assessment
We review the information provided, establish the likely nature of the fault and agree priority and attendance with you.
- 03
Attendance and diagnosis
An engineer attends site, makes the area safe where necessary, and carries out diagnosis to establish the underlying cause rather than the symptom.
- 04
Repair or recommendation
Where the repair can be completed on the visit it is carried out. Where further works, parts or access are required, a clear recommendation is issued.
- 05
Reporting and follow-on works
You receive a clear record of findings, works undertaken and any recommended follow-on works, in a format suitable for onward reporting to clients or leaseholders.
Scope
Typical reactive works
Reactive attendance covers the mechanical and water services most commonly responsible for disruption in occupied buildings.
- Leaks and water escapes, including investigation and access works
- Loss of heating or hot water and heating distribution faults
- Blocked or failing internal and external drainage
- Ventilation and mechanical-services faults
- Plumbing repairs, isolations and pipework alterations
- Making good and minor building works following repair
Planned maintenance
Recurring reactive attendance is often a sign that a planned regime would serve the building better. We can carry out planned inspections, servicing and preventative maintenance alongside reactive cover, with remedial works programmed to suit budget and occupancy.
Coverage
City of London, SE1 & wider London
Plumbing, building services and property maintenance for commercial premises, managed buildings and homes in the City of London, SE1 and wider London.
For sites in the City of London, Borough, London Bridge, Waterloo and Southwark, contact us with the postcode, fault details and access requirements. We confirm scope, availability and attendance before booking.
Working across London
- City of London
- SE1 and Southwark
- Borough and London Bridge
- Waterloo
- Central London
- Wider London
Report a maintenance issue across London
Request a quotation, report a maintenance issue or arrange a site visit and consultation. We work with property managers, FM companies, contractors and commercial clients across London.